Returned Merchandise Authorisation (RMA) Policy

A) Contact Achieva Technology Australia RMA department (via phone call, fax or e-mail) to request for your RMA numbers at our respective offices.

1. We will only exercise the RMA processes for authorised returned goods (e.g. faulty and/or returned products) purchased directly from us.
2. Upon receiving your request (within 48 hours), our technicians will validate and advise you on the warranty status of the returned goods by e-mail or your preferred method of communication.
3. If the returned goods are within warranty period, RMA numbers will be issued and resolutions will be provided accordingly (i.e. repair or replace the faulty parts using new or refurbished parts or units, etc), otherwise you will be advised on the estimated repair costs for out-of-warranty goods.
4. All products (purchased within 10 working days, based on invoice date) with proven Dead On Arrival (DOA) status, we will replace the faulty units.
1. Achieva will in no way be liable for any accidental, consequential or indirect damages resulting from the provision of the warranty and repair services. This includes but is not limited to damage to hardwares, corruption or damage to softwares, data loss or data corruption.
5. Payment must be received before any repaired products are returned.
6. We are under no obligation to exercise RMA processes for products purchased from other distributors, however if you would like us to proceed with your RMA requests service fees will be charged accordingly (i.e. AUD$33.00 per item – freight plus GST).

B) RMA numbers are valid for 10 working days from issuance and returned goods must arrive at Achieva‘s RMA department within that validity period, otherwise you will have to re-apply for new RMA numbers.

C) Obtain and complete the RMA form with Achieva’s RMA numbers and provide fault descriptions of the problems in detail with your returned products.

1. All returned goods are tested with reference to the problems listed in the RMA form, to avoid uncertainty and reduce unnecessary delays with the RMA processes so generic phrases such as “faulty product” or “does not work” will not be accepted.
2. Achieva’s RMA form can e-mail to you or downloaded from our website:

Adobe PDF format - http://achsyd1.achieva.com.au/~download/RMAFORM.pdf
Refer to Appendix B for Return Authorisation form.

D) Prior to returning the goods to Achieva, inspect and ensure all the returned products are in good and saleable conditions. Without exception (i.e. no physical damage and marks on the returned products).

1. Warranty claims will be void automatically if the returned goods have incurred physical damage caused by intentional or accidental misuse, abuse, external electrical fault, neglect or improper maintenance, accident, natural disaster or use under abnormal conditions.
1. Any motherboards with damaged CPU socket (i.e. broken CPU socket or bent pins inside the CPU socket) will not be covered by warranty. Additional charges imposed by manufacturers to repair the damaged CPU socket.
2. Any graphics cards with damaged ‘gold fingers’ will not be processed.
2. All returned goods must be properly packed and protected (i.e. using anti-static bags and/or foam packaging) from damage or loss in transit.

E) All returned goods must be accompanied by relevant documents (i.e. original invoice or a photocopy thereof) and completed RMA forms attached to and/or enclosed in the packages (i.e. boxes, cartons, etc).

1. RMA numbers must be clearly marked and/or labelled on the outside of the packages referencing and/or matching the returned goods, otherwise the packages will be returned unopened.
2. Do not include any other goods that are not listed in the RMA forms (i.e. new items without corresponding RMA numbers), otherwise these inappropriate items will be treated and disposed of as electronic wastes. We have no obligation to locate or supplement any of these missing items.
3. Regarding returned goods such as motherboards and graphics cards, you are required to send in or hand over the items only. Do not send us or hand over the original packaging and/or accessories (i.e. cables, manuals, CD, etc), otherwise these inappropriate items will be treated and disposed of as electronic wastes. We have no obligation to replace or supplement any packaging or missing accessories.

F) Refund Credit policy

• Achieva does not deal with retail consumers directly, so Achieva do not refund directly to any retail consumers.
• In general, credit note would be given to resellers/dealers if no resolution could be provided (e.g. replacement unit or upgrade) within 30 days (from RMA received date).
• This Policy applies to all brand and products (purchased within 10 working days, based on invoice date) with proven Dead On Arrival (DOA) status.
• Value of refund/credit would be calculated based on the invoice date and the RMA received date through the table as shown below:
• Credit must within Warranty period, Achieva won't be responsible for any out of warranty products

• RMA received date: date of returned goods received by RMA department.
• Invoice date: date of invoice issued from retailers to end users.
• Credit value: Amount credit to Dealer, based on Achieva invoice amount